UltraSupport Services

19 December 2018


Pete Hodgson was recently appointed Managing Director of UltraSupport Services, Ultratec Group’s third party maintenance (TPM) and professional services business focused exclusively on servicing the IT channel market.

Pete discusses his views on the constantly evolving market for TPM and his ambitions for UltraSupport Services in 2019 and beyond.



You have worked for some decades in large corporates. Why have you now decided to join UltraSupport Services and the Ultratec Group?

Ultratec Group has expanded substantially in recent years and establishing the UltraSupport Services division was the logical next stage in its development. There was also a clear gap in the market for a channel-only third party maintenance provider so the timing has been perfect.

I’m excited to be part of a business that has built a strong, reliable reputation over the decades while always maintaining an innovative and entrepreneurial attitude. I’m looking forward to driving TPM and professional services growth in my division. But I’m also keen to promote a cross-selling attitude in all of the different sales teams in the Ultratec Group; this has always been an effective way to provide growth without major expenditure.



What are the benefits to the TPM business from being part of Ultratec Group?

Ultratec Group is one of the largest parts supplier in the industry; this gives us a huge advantage when it comes to spares provision for TPM contracts. Ultratec has always had a strong engineering team based at HQ in Stevenage so it didn’t take much for them to add the field-based engineers that were needed for a nationwide service.

Ultratec has different divisions providing data erasure, physical data destruction, refurbished parts, bespoke recycling solutions and now – of course – TPM services. Combined, we have an impressive sales force ready to cross-sell all of these services.

Ultratec Group has all of the certifications that are needed for a TPM provider, and then some. Those accreditations are crucial for the channel partners we work with and would have been a major barrier to entry for a less mature business. Ultratec has decades of experience with organisations needing high levels of data security (such as government departments, financial institutions and major corporates). We know what we are doing and have the pedigree to prove it.



What trends are you seeing in the TPM sector and what are you expecting for 2019?

The third party maintenance sector has consolidated significantly over the last few years. A number of channel-only providers have been acquired by organisations with an end-user sales focus. This has left a gap in the market for a proper channel-only player that isn’t going to present a conflict of interest to partners.

End users are looking to consolidate supply chains so the fact we work only with channel partners puts us in a strong position. Likewise the larger channel partners are also looking to reduce bloated supplier lists so the fact that we are strong in server, storage and networking across all the major vendors makes us a very attractive proposition for multiple service offerings.

We are looking forward to expanding our client base in 2019 as we continue to leverage the strengths of Ultratec Group to grow our TPM business.

06 December 2018

Ultratec recruits industry specialist Peter Hodgson to run IT channel services division

Stevenage, UK – Ultratec, the leading provider of data security services and solutions, today announces the appointment of Peter Hodgson as Managing Director of UltraSupport Services, its third party maintenance (TPM) services business focused exclusively on servicing the IT channel market.

Pete brings a wealth of experience having spent over 20 years working in the channel services industry. Prior to joining UltraSupport, Pete held senior positions at companies including Phoenix IT services, Synstar and Daisy Communications. Most recently, Pete was Director of Sales at NCE Computer Group, a computer hardware company offering an extensive range of services in Data Centre and Enterprise IT environments.

UltraSupport Services was established by Ultratec to benefit from the substantial parts inventory of the Group as well as leveraging Ultratec’s extensive engineering expertise in the field of data storage devices. With the addition of regional stocking locations to meet stringent Service Level Agreements, a dedicated TPM helpdesk, and the expansion of the nationwide engineering team, UltraSupport’s TPM business is seeing strong growth in a sector characterised by mergers and acquisitions.

With systems and processes now tried and tested for the smooth delivery of TPM contracts, and revenues already ahead of schedule, the business is poised for significant growth.


Ian Turnbull, CEO of Ultratec, said:

“We are delighted to welcome Pete to lead UltraSupport Services. Pete has a strong track record of supplying the channel and his deep sector knowledge is going to be invaluable to us.

“We took our time before launch in getting the operational elements right and we’ve already proven that we can deliver. We’ve got plenty of capacity for more growth and the timing is perfect for someone of Pete’s calibre to take the business to the next level on current activity rates, which are exceeding the business plan.”


Peter Hodgson, of UltraSupport Services, commented:

I am very excited by the opportunity to join Ultratec and lead UltraSupport Services to drive growth and ensure the smooth delivery of TPM contracts.”




Ultratec +44 (0) 1438 211 200
Ian Turnbull, Chief Executive Officer


UltraSupport Services

Peter Hodgson, Managing Director

Instinctif Partners +44 (0) 207 457 2020
Kay Larsen / Hannah Campbell



Ultratec launches Third Party Maintenance division – UltraSupport Services division to focus on IT channel services market
Stevenage, UK – Ultratec, the leading provider of data security services and solutions, announces the launch of UltraSupport Services, a new division to provide third party maintenance (TPM) services to the IT channel services market.
UltraSupport Services will expand Ultratec’s offering beyond data erasure, physical data destruction services and bespoke recycling solutions into the adjacent area of TPM services. The division will focus exclusively on servicing the IT channel market and will provide nationwide engineering coverage.
UltraSupport Services will benefit from Ultratec’s existing inventory and continuous supply of critical technology hardware to provide maintenance services, thus enhancing delivery of evermore stringent service-level agreements. It will also benefit from Ultratec’s engineering capabilities and access to Ultratec’s existing business infrastructure.
The division will be led by a newly appointed management team with market leading channel services expertise and experience spanning several decades.
Ian Turnbull, CEO of Ultratec, commented:
The establishment of the UltraSupport Services division marks the next key step in the Group’s strategy to enhance shareholder value over the medium term, whilst expanding the suite of quality services Ultratec can provide its customers.
“UltraSupport Services will leverage Ultratec’s existing business infrastructure, and will have access to the Group’s expertise and its IT hardware inventory.
“The division will be led by channel services experts with decades of experience in growing leading Third-Party Maintenance (TPM) businesses. We anticipate that UltraSupport Services will make a substantial contribution to revenue and EBITDA within two years.”

Ultratec are exhibiting at Data Centre World and would like to extend a personal invitation for you to join us there on 21st – 22nd March at ExCeL London. 

Nothing beats face to face interaction and the opportunity to test and compare the latest solutions first hand. Visit us on stand D762 and see what we can do for you.

Register for your free tickets today – www.datacentreworld.com/Ultratec


Following its acquisition of renowned I.T.A.D Else Refining & Recycling in January 2017, Ultratec Ltd, located in Stevenage, U.K., has substantially strengthened its board through the recruitment of three non-executive Directors, as it continues to develop an innovative and expansive trading strategy across the UK and abroad:-

·        Gotthard Haug, formerly CEO of Teleplan International NV, is to become Non-Executive Chairman

·        Mark McCrimmon, formerly a V.P. at Seagate is to become a Non-Executive Director with specific focus on product and engineering strategy.

·        Paul Hughes, who has a broad range of experience in public and private companies, focussing on building and realisation of shareholder value, is also to join the board, having worked for the business in an advisory capacity.

Ultratec, established 21 years ago by its current owner & CEO, Ian Turnbull, is trusted across the world to repair & recycle Data Storage Devices. Last year they processed over 1 million devices & are entrusted to securely destroy data by many of the world’s most prominent financial institutions, Blue-Chip Corporations and Government Departments (including civil, Defence and law enforcement).

Ian commented – “The business has been consistently profitable since inception, and has built an excellent industry reputation, underpinned by a strong (ungeared) balance sheet and cash reserves enabling us to exploit commercial opportunities. The company has ambitious plans to expand in terms of scale and product development, to further enhance that reputation.

The management team have done well to bring the business this far, but it is a sign of our commercial strength to recognise when a broadening and deepening of board experience is required.

Therefore, I am delighted to welcome Gotthard, Mark and Paul to the board, and I am sure they will help the business achieve its reputational, financial and trading goals”

For further information please contact:

Paul Hughes – paul.hughes@ultratec.co.uk

ADISA – The Asset Disposal & Information Security Alliance have passed on some good news to us!

‘Further to your recent unannounced audit,  I am delighted to confirm that Ultratec have passed the audit and continue to be ADISA Certified with Distinction’.

We work very hard to be a member of this industry leading alliance, so news like this proves our hard work is paying off.

If your business wants to have confidence that their partners operate to the highest industry standards which reflect current best practice for handling data carrying assets look for ADISA Certification to give you reassurance.


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